Privacy Policy for Kimberley Kampers Manufacturing Pty Ltd

Effective Date: August 7, 2025

Kimberley Kampers Manufacturing Pty Ltd (“we,” “us,” or “our”), located at 20-24 Piper Drive, Ballina, NSW, 2478 is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) when you interact with us, including through our website, trade shows, competitions, or other services.

1. Information We Collect

We may collect personal information, including:

  • Name
  • Email address
  • Phone number
  • Address (e.g., for prize delivery or product inquiries)
  • Other details you provide through forms, inquiries, or interactions with us

This information is typically collected via our Customer Relationship Management (CRM) software HubSpot, online forms, email communications, or in-person interactions at events like trade shows.

2. Purpose of Collection

We collect personal information to:

  • Process and respond to inquiries, orders, or requests for our products and services.
  • Administer competitions, giveaways, or promotions, including verifying eligibility and delivering prizes.
  • Improve our products, services, and customer experience.
  • Send marketing communications about our products, services, or events, only with your explicit consent.
  • Comply with legal obligations.

3. Use and Disclosure

  • We use your personal information only for the purposes listed above or as required by law.
  • We may disclose your information to:
    • Third-party service providers (e.g., CRM software providers, delivery services, or IT support) who assist us in our operations, subject to strict confidentiality agreements.
    • Regulatory authorities or law enforcement, if required by law.
  • We will not share your personal information with third parties for their marketing purposes without your express consent.

4. Data Storage and Security

  • Your personal information is stored securely in our CRM software and other systems, which use industry-standard security measures to protect against unauthorised access, loss, or misuse.
  • We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

5. Access and Correction

  • You may request access to or correction of your personal information by contacting us at [email protected].
  • We will respond to such requests within a reasonable timeframe, in accordance with the APPs.

6. Marketing Communications

  • If you consent to receive marketing communications (e.g., newsletters, product updates, or event promotions), you may opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Overseas Disclosure

  • Some of our service providers (e.g., CRM software providers) may store data on servers located overseas. We ensure these providers comply with privacy standards equivalent to the APPs.
  • Your personal information will not be disclosed to overseas recipients.

8. Complaints

  • If you have concerns about how we handle your personal information, please contact us at [email protected]  or 02 6686 7344. We will investigate and respond to complaints within a reasonable timeframe.
  • You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website: https://kimberleykampers.com.au/ or communicated to you as required by law.

10. Contact Us

For questions, requests, or concerns regarding your personal information or this Privacy Policy, please contact:

Kimberley Kampers Manufacturing Pty Ltd

20-24 Piper Drive, Ballina, NSW, 2478

Email: [email protected]

Phone: 0266 86 7344