Privacy Policy for Kimberley Kampers Manufacturing Pty Ltd

Effective Date: August 13, 2025

Kimberley Kampers Manufacturing Pty Ltd (“we,” “us,” or “our”), located at 20-24 Piper Drive, Ballina, NSW, 2478 is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) when you interact with us, including through our website, trade shows, competitions, or other services.

1. Information We Collect

We collect the following kinds of personal information:

  • Contact information (name, email address, phone number, postal address)
  • Enquiry and transaction details
  • Competition and promotional participation information
  • Website usage information and preferences
  • Any other information you voluntarily provide

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal records) unless required by law and with your express consent.

This information is typically collected via our Customer Relationship Management (CRM) software HubSpot, online forms, email communications, or in-person interactions at events like trade shows.

2. Purpose of Collection

We collect personal information to:

  • Process and respond to inquiries, orders, or requests for our products and services.
  • Administer competitions, giveaways, or promotions, including verifying eligibility and delivering prizes.
  • Improve our products, services, and customer experience.
  • Send marketing communications about our products, services, or events, only with your explicit consent.
  • Comply with legal obligations.

3. Use and Disclosure

  • We use your personal information only for the purposes listed above or as required by law.
  • We may disclose your information to:
    • Third-party service providers (e.g., CRM software providers, delivery services, or IT support) who assist us in our operations, subject to strict confidentiality agreements.
    • Regulatory authorities or law enforcement, if required by law.
  • We will not share your personal information with third parties for their marketing purposes without your express consent.

4. Data Storage and Security

  • Your personal information is stored securely in our CRM software and other systems, which use industry-standard security measures to protect against unauthorised access, loss, or misuse.
  • We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
  • We implement technical and organisational security measures including:
    – Password-protected systems and access controls
    – Encryption of sensitive data
    – Regular security assessments and staff training
    – Secure physical premises and disposal procedures
    – Incident response and breach notification procedures

5. Access and Correction

  • You may request access to or correction of your personal information by contacting us at [email protected].
  • We will respond to such requests within a reasonable timeframe, in accordance with the APPs.
  • We may require you to verify your identity before processing access requests. If we decline your request, we will provide written reasons and inform you of your complaint rights. We aim to respond to all requests within 30 days.

6. Marketing Communications

  • If you have provided your express consent, we may send you marketing communications about our products, services, or events in compliance with the Privacy Act 1988 and Spam Act 2003. You may withdraw your consent and unsubscribe at any time by:

    – Clicking the “unsubscribe” link in our communications

    – Contacting us directly at [email protected]

    – Calling us on 02 6686 7344

    We will process your opt-out request within a reasonable timeframe, typically within 30 days.

7. Overseas Disclosure

  • We may disclose your personal information to overseas recipients including:

    – Cloud service providers (such as HubSpot) who may store data in [specify countries, e.g., United States, Singapore]

    – Other service providers who assist in our operations

    Before disclosing personal information overseas, we take reasonable steps to ensure these recipients comply with privacy standards substantially similar to the Australian Privacy Principles, including through contractual arrangements that bind them to equivalent privacy protections.

    If you do not consent to overseas disclosure, please contact us, though this may limit our ability to provide certain services.

8. Complaints

  • If you have concerns about how we handle your personal information, please contact us at [email protected]  or 02 6686 7344. We will investigate and respond to complaints within a reasonable timeframe.
  • We will acknowledge complaints within 5 business days and investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website: https://kimberleykampers.com.au/ or communicated to you as required by law.

10. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. We have established retention schedules and will securely delete or anonymise your information when it is no longer needed.

11. Contact Us

For questions, requests, or concerns regarding your personal information or this Privacy Policy, please contact:

Kimberley Kampers Manufacturing Pty Ltd

20-24 Piper Drive, Ballina, NSW, 2478

Email: [email protected]

Phone: 0266 86 7344